Technicien Système et Réseaux / Anglais


Entreprise : ALLEGIS GROUP
Localisation : Issy-les-Moulineaux (92)
Contrat : CDI
Salaire : 28 - 30k
Publiée il y a 46 jours - offre active

Description du poste

Day-to-day you will:
Make decisions with our internal customer (ie. the user') at the center
Interact with end users and business stakeholders in order to properly manage their expectations
Drive collaboration between our local support organization and our networking and communications teams
Coordinating office networking activities and local office/conference room Audiovisual installations and operations
Provide white glove IT support to In Person and Remote Users
Be responsible for Incident and Asset Management (e.g. laptop deployments and accessory shipments, refreshes, laptop reimaging, laptop inventory)
Provision all IT equipment for end users including PC Imaging. MAC Reimaging and JAMF Enrolment are a nice to have
Provide support and troubleshooting for Windows 10, Mac OSX Microsoft Office 365 and Office 2016
Perform laptop Hardware Troubleshooting and coordination of vendor warranty repairs
Mobile Phone Account Management and Order Processing
Organize and manage onboarding and offboarding sessions for new and existing employees
Handle procurement related tasks

About you
Due to the technical nature of the role, you'll need at least a BA in Computer Science, Computer Engineering, Information Technology, or similar, although an equivalent combination of education and experience might also apply along with 3- 5 years' experience supporting IT environments either matured in the IT Support or Help Desk space. Your technical skills should include knowledge of the Microsoft technology stack and very strong troubleshooting skills including experience of O365 toolset Windows 10 operating system. Foundational knowledge of networking, cloud technologies and security best practices are considered an asset. Excellent communication including a good command of English and fluency in local languages and customer service skills are essential, with the ability to be comfortable and confident in explaining complex technology solutions in a clear and concise way as well as to properly educate stakeholders with the right thing to do when they face IT related issues.




   

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Référence de l'offre : Technicien Système et Rés

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